Apple REFUSED to Fix our iMac Pro

What people said

slantyyz · 2018-10 · Recommendation

You should check out Linus Sebastian's experience with his broken iMac Pro screen. He wanted to pay for the repairs, and Apple refused. He then tried to buy the parts separately, and apparently if you got them from Apple, it would cost more than the computer was worth. He eventually managed to source the parts through various people at a reasonable cost and repair his broken iMac with Louis Rossman. Here are some of the videos (I'm sure I missed a couple, but it's a very interesting series of videos) [VIDEO] [LINK] [LINK]

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ClumsyPilot · 2020-09 · Criticism

Oh boy, do you know that device manufacturers are actually refusing to repair plenty of devices - I am not talking about warranty shenanigans, but refusing to repair for any money at all: [VIDEO] I have taken my A50 to Samsung, and they are not fixing it no matter how much I pay them. On my Withings smartwatch the glass cracked, and was considered under warranty. They explicitly told me it is unrepairable, and replaced the watch with a new one! How the F k are they unable to replace glass on a watch? Just about everything has already became either unrepairable, or uneconomic to repair, from fridges to TVs to phones to smartwatches. The are a few exception like vehicles or large equipment, but the events so far indicate that people will buy unrepairable equipment because they have already done so in many industries. Consumers generally have no way to know how repairable something is, especially for a new product. Lastly, a device does not have to be completely unrepairable - it could require absurdly specialised and expensive equipment, that only the OEM will ever afford, so you will be back at the monopoly problem.

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mg96226 · 2018-09 · Criticism

No, it does not happen with the iPhone or most other Apple products. They are incredibly hostile to 3rd party repairers. Apple is notoriously draconian about ensuring that 3rd parties are blocked from accessing schematics and repair manuals. I'm talking, they threaten lawsuits to anyone publishing schematics, and there is no legal way to obtain those schematics unless you're an Apple authorized repairer - in which case you'll never need them because your job is just to replace entire logic boards after minimal diagnostics. This creates enormous waste and costs a lot more than an actual repair would. In some cases they don't even do that and just tell the user tough shit, get a new device. [VIDEO]

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