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COO at BT Group | AI Transformation: Infusing Startup Velocity in a Large Enterprise

Product School · 462 views · 2026-02-27 · 23:24

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In a global institution that predates the invention of the telephone, transformation is a structural necessity for survival. Kerry Small, COO at BT Group, delivers an executive masterclass on pivoting a multi-billion pound legacy giant into a customer-centric, AI-native product business. Kerry deconstructs the internal heavy lifting required to navigate the 3-Layer AI Stack—from re-architecting core network infrastructure to scaling autonomous agentic applications.

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