Velocity NY 2013: Richard Cook, "Resilience In Complex Adaptive Systems"

What people said

pdkl95 · 2020-05 · Strong recommendation

> I cannot believe that everyone is ethicality challenged The difficult ethical discussion probably never happens. The decisions being made in those meetings are usually seen as small/inconsequential. The problems caused by those "small" decisions are ignored. Eventually those problems become normalized allowing another "small" decision to be made. Humans seem to be very bad at recognizing how a set of "small" decisions eventually add up to major - sometimes shocking[1] - consequences that nobody would have approved if asked directly. Most of the time, nobody realizes just how deviant their situation had become. For a good explanation of the mechanism underlying the normalization of deviance (as an abstract model), I strongly recommend this[2] short talk by Richard Cook. [1] [LINK] [2] [VIDEO] ("Resilience In Complex Adaptive Systems")

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pdkl95 · 2019-04 · Strong recommendation

> Indifference that does not cause a business problem remains indifference. More generally, indifference to small "trivial" problems eventually normalizes the deviant behavior[1]. Evil behavior doesn't happen in one step, it's end result of regularly being indifferent to "minor" problems[2]. For a very good explanation of why this happens, I recommend Richard Cook's excellent talk, "Resilience In Complex Adaptive Systems"[3]. [1] [LINK] [2] [LINK] [3] [VIDEO]

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pdkl95 · 2018-12 · Strong recommendation

> But if you stop, they may continue increasing the dilution. There’s a normalization of deviance. For a very good explanation of the mechanism that causes this kind of normalization of deviance, I recommend Richard Cook's outstanding talk "Resilience In Complex Adaptive Systems"[1]. [1] [VIDEO]

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