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Apple under fire for allegations of controversial business practices

CBC News: The National · 3.3M views · 2018-10-09 · 18:12

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Overview

A CBC The National investigation into Apple's business practices, including undercover work on repair pricing and the battery slowdown scandal. It examines allegations of overpriced repairs and misdiagnosis.

On Hacker News

Cited in threads on Apple repair and battery policies as evidence of questionable repair practices, rather than recommended as a must-watch.

Discussed on HN; no positive recommendation is recorded in this export · HN mentions 2019–2020

Topics

Repair, teardowns & right to repairTech company stories & documentariesMedia, journalism & propaganda
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appleright to repairbattery slowdowninvestigative journalismconsumer rights

What people said

jasoneckert · 2020-09 · Reference

There was also a CBC documentary two years ago that investigated similar complaints about Apple repair practices: [VIDEO] Essentially, this blog post reinforces the findings from the CBC and indicates that little has changed over the past few years regarding Apple's repair practices.

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chmod775 · 2019-08 · Criticism

> make up that anecdote Apple got caught on hidden camera. Multiple times. You can find plenty of these kinds of videos, but I think Rossman was referring to this one, featuring the man himself: [VIDEO]

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lloydde · 2019-04 · Criticism

Very unlikely. If you can convince them of a repair, they’ll want to use their own supplies. This reminds of Canadian CBC National investigation into how instead of identifying problems, Apple was caught misdiagnosing and pushing purchasing new products. [VIDEO] I don’t know if you’d have to pay, I suspect you would, but an independent repair shop is likely going to care more about you and your nuanced issue.

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Sources

Video by CBC News: The National, played through YouTube.

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