How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS
From the video description
Join Erica Anderson, CRO of Notion and Abbas Haider Ali, VP of CS at GitHub, as they share their unique experiences and professional journey starting at GitHub and continuing to Notion. Learn about building effective customer success teams, the importance of the right KPIs, balancing investments, and fostering great CRO-CCO relationships. Find out how both structured and pod organizational models can contribute to business growth, and gain insights into effective monetization strategies for various customer-facing roles.
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Video by SaaStr AI, played through YouTube.
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